A couple of days ago I purchased two tickets to see the Mets host the Astros yesterday evening. I am not a Mets fan nor am I an Astros fan. I am not even a National League fan! My stepson is a HUGE Mets fan however and there's no school this week so I thought it would give us some "quality time" and so we went.
I bought the tickets on the Official Mets Website mets.com. There was a special family promotion advertised where if you sit in a certain section you would get a $12 concession stand credit. Just present your ticket to the food attendant and they will treat it like it was cash. When you click on the section on the stadium map, it appears that the seats are field level behind the center fielder. Aside from being so far from home plate it seemed like a great deal!
We arrived at the ballpark at 6 pm and caught the last half of the visitors batting practice. Around 15 minutes before the first pitch, my stepson and I decided that we were going to get our food. The tickets that we picked up at the ticket office were apparently NOT the $12 dollar credit type of tickets that I was lead to believe they were.
I had the printed receipt from my online purchase and when I attempted to plead my case to the supervisor at the concession stand, the server, who had been EXTREMELY rude to me as soon as I stepped forward to place my hot dog order, said "Put that paper away! That ain't nothing! You probably made that on your computer at home!" I said "Actually, I printed it straight off of mets.com, it's kind of official." She replied with "that don't mean nothing!" I said "obviously it doesn't mean much at this counter!" I wrote down her name and the name of the supervisor. The attendant said "oh, you gunna go write an email or something?" I said no, I am actually going to walk down to the office of the Director of Fan Services and tell him about what I have experienced here." She said "Oh, well are you going to pay for these hot dogs?" I said "These hot dogs that have been sitting here for 20 minutes while you have been telling me how you can't help me? No, I think I will go to another counter and buy hot ones, thanks though!"
My stepson who was in shock at the way we were treated said "are we really going to see that guy? The game is about to start!" "No" I replied, "we are going to buy hot hot dogs and let American Express fight it tomorrow."
I was so angry at the way I was treated by the staff there that I had a hard time enjoying the game. The Mets played a lot better than I thought they would. 3 homers and 3 doubles and they won 9-1.
The Mets manager got tossed after one out in the top of the first inning for arguing with the homeplate umpire over something he didn't agree with. I know how he felt in a way. We both just wanted the people in charge to do the right thing and they didn't. At least he was validated by the replay on the enormous LED screen looming behind center field. At least I didn't have to watch the game on TV like he did.
Lesson learned, next time I go to Citi Field I will spend the extra money and sit in better seats and bring my own food or pregame in the drive-thru of my favorite franchise.
No comments:
Post a Comment